Access Digital
Introducing... Access Digital!
New and improved access to your account is COMING SOON! Learn more about our new online and mobile platform, Access Digital, and get excited for this upgrade to be available to you in January 2025 as we prepare to sunset NetTeller™.
Your online & mobile experience is getting improved enhanced upgraded modernized soon.
Access Digital will soon replace both NetTeller™ and Mobile Branch. This upgrade will offer our members ALL of the same features that you've come to know and love, plus MORE.
Stay tuned for important updates and a January 21, 2025 rollout date!
What to expect:
- Members will be required to re-enroll through a quick & easy process.
- Your one-time re-enrollment will give you access to BOTH the online and mobile platforms.
- You'll need:
- Your account number
- Your social security number
- Your date of birth
- Up-to-date contact information
- Access Digital is member-centric. This means you'll be allowed to see ALL accounts that you are connected to, whether primary or joint, with just one single username and password.
- Both the online & mobile platforms will have a similar look and feel for a consistent experience.
New & familiar features:
All features will be available on BOTH online and mobile platforms with the exclusion of mobile deposit.
- Person to person payments NEW!
- Debit card controls
- Mobile deposit capture
- Bill pay
- Update contact information
- Order checks
- Submit travel notices
- Open new shares NEW!
- Grant user access to your online account NEW!
- Apply for a loan
- Message center
Important things to do BEFORE migration:
To make the migration from NetTeller™ to Access Digital as seamless as possible, please be sure to do the following:
- Verify that all of your contact information that you have on file with us is up-to-date, including your email address, mailing address and phone number(s).
- Know your primary account number and have it accessible for enrollment.
If you need to retrieve, edit, or verify any of this information, you can do so through NetTeller™ and/or Mobile Branch. View our FAQs below for directions on how to do so. As always, you can stop by any SeaComm branch to speak with a representative.
*Access to NetTeller™ through your browser will be available through 2/4/25. The SeaComm mobile app will only be accessible through 1/21/25.
Frequently asked questions:
Yes. NetTeller is retiring in 2025 and will no longer be available. All current NetTeller and Mobile Branch users will need to re-enroll in the Access Digital platform in order to view their accounts online or on a mobile device.
Yes, but your username and password will not automatically transfer over. You can choose any username and password that you would like to use when enrolling.
Any member who is primary or joint on an account.
If you shared a NetTeller login with a primary or joint member on your account, you will no longer need to use the same login. For security, Access Digital is a member centric platform. Member centric means that the login you use is tied to your social security number, not your account number. Any primary or joint member on an account can create their own sign-in, and they will see any and all accounts associated with their social security number.
As a best practice, we do not recommend sharing usernames and passwords, even with trusted individuals.
For security, Access Digital is a member centric platform. Member centric means that the login you use is tied to your social security number, not your account number. Therefore, you will see all accounts associated with your social security number in Access Digital. For some members, this means you may see more accounts than you currently do in NetTeller.
Joint members are considered to be account owners, just as if they were the primary on the account. Therefore, joint owners must agree to be removed from any account they have rights over. If a joint member is unwilling to voluntarily remove themselves from your account, you will be advised to close the account and open a new one. Please visit your local branch for more information and assistance or contact our Call Center at 800-764-0566 or 315-764-0566.
Yes, you will be prompted to install the new app when you attempt to access the NetTeller mobile app after the program has retired.
The new SeaComm Mobile app can also be installed from your phone’s app store.
No, all of your account details will remain the same.
Yes, you can hide and unhide accounts displayed on your homepage. Customization options can be found by going to the Settings menu and clicking on “Account Preferences.”
Members can also create nicknames for their share accounts. Please note, this customization will not reflect on statements unless the member contacts SeaComm to change the official names of each account. This change can be made by visiting your local branch or contacting our Call Center at 800-764-0566 or 315-764-0566.
Yes, any payments and payees associated with the account number you used to register for Access Digital will roll over.
If you have payments and payees associated with an account number that was not used to register for Access Digital, information will not roll over and you will need to reestablish payment details.
Yes, direct deposits, automatic withdrawals, and recurring transfers will continue to post to your account as expected.
Yes, you can set up alerts through Access Digital’s Settings menu. Alert settings will not transfer over from NetTeller, so you will have to set up any specific alert preferences after enrolling in Access Digital.
Still have questions? We're happy to answer them!
Get in touch with us by phone at (800) 764-0566, send us an email, or fill out our online contact form.